Setting Up Your Foner Agent: What to Tell It and What to Leave Out

Getting your Foner agent set up takes about 20 minutes. Here's how to make those 20 minutes count.

What to tell your agent

**Your business name and what you do.** Be specific. "I'm a residential plumber in Phoenix" is better than "I do plumbing."

**Your service area.** Foner can tell callers whether you serve their area before wasting anyone's time.

**Your hours.** When are you available? When should emergencies get flagged? When should everything just go to the queue?

**Common questions and answers.** What do people always ask? Your rates, your availability, whether you do a specific type of work. Give Foner the answers.

**Emergency criteria.** What counts as an emergency in your business? A burst pipe? A no-heat call in January? Define it so Foner classifies correctly.

What to leave out

**Don't over-script the conversation.** Foner is conversational. If you try to script every word, it sounds robotic. Give it the information and let it talk naturally.

**Don't try to handle complex negotiations.** Foner is great at qualifying and booking. It's not great at negotiating a $50K renovation scope. That's your job.

**Don't worry about perfection.** You can update your agent's knowledge at any time. Start simple, then refine based on what you see in your queue.